Medical Reference Engine

ACTION REQUIRED - Secure Your Continued Access to Optum Applications

Deadline Extension: To ensure all our customers maintain access, Optum has extended the deadline to April 24th, 2025. Please take action to makes sure you have continued access to your application.

You MUST complete one of the following:

Add a Phone Number: The simplest way to authenticate is by adding a phone number to your One Healthcare ID. It takes about 2 minutes. Click to sign in, enter your One Healthcare ID, and click "Manage My One Healthcare ID." Click continue, then enter your password, and add your phone number in the "Contact Information" section on that page. Click to verify your phone number.
Create a Pass Key: This integrates with your computer's security (like Windows Hello). The PIN, fingerprint, or facial recognition you use to access your computer can also be used for Optum applications.
Download an Authenticator: Use an authenticator app on your phone to generate a login token for Optum applications.

Urgent Action Required: You must have one of these additional authentication methods in place. Without this, we cannot validate your identity and you will temporarily lose access to the application until we can verify you as the licensed user.

Why This Matters: Security at Optum is paramount. We need to ensure that only authorized users can access our applications. This means verifying that the person using the application is the one who purchased and was assigned the subscription. This helps prevent unauthorized access and protects sensitive information, including passwords.

Need Help? For assistance with any authentication method, contact One Healthcare ID at 1.855.819.5909 or email optumsupport@optum.com.

Taking a simple step now will ensure your information remains secure and you maintain uninterrupted access to Optum applications.